Returns and Refunds Policy

Return of goods:

You may only return products in accordance with TDK’s standard Return Policy in effect on the date of the return. Suppose you fail to follow TDK’s Return Policy. In that case, Tdk Solutions Ltd is not responsible for any returned product that is lost, damaged, modified, or otherwise processed for disposal or resale.

You must contact Tdk Solutions Ltd before attempting to return a product in order to obtain a Return Material Authorization (“RMA”) number to include with the return. Tdk Solutions Ltd shall not be required to accept any return without an authorized RMA number.

Tdk Solutions Ltd has approved the return by providing an RMA number. You must return the product in its original or equivalent packaging. You are responsible for all risks of loss and shipping and handling fees for returned products.

Tdk Solutions Ltd may, in its sole discretion, charge additional restocking fees and/or issue credit for partial returns less than invoice or individual component prices due to bundled or promotional pricing.

If you are entitled to return a cabinet, rack, or other oversized product (“Oversized Product”) under TDK’s Return Policy, you must contact Tdk Solutions Ltd to arrange for the Oversized Product to be picked up by a carrier selected by TDK.

Tdk Solutions Ltd shall only accept returns of Oversized Products that such Tdk Solutions Ltd selected carrier certifies as not being damaged. In the event that you return an Oversized Product that is found by Tdk Solutions Ltd to be damaged, you shall pay Tdk Solutions Ltd a restocking fee equal to fifty percent (50%) of the purchase price of such Oversized Product.

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