Shipping | Payments| Returns | Terms & Conditions

Terms and Conditions
Learn more about shopping online at TDK Deals Store here. We Strive to be Kenya's go to online shopping site New innovative up to date Products

Shopping on Tdk Solutions LTD  is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Add to Cart’, to add this product to your cart,
  • Click on ‘cart’ in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on ‘Confirm order’ to proceed to the payment portal and complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. In case you have a doubt about whether the confirmation was done or not, do not hesitate to contact our

Customer Service  at +254 705 061 598 Or Email ; Ke.tdksolutions@gmail.com

The delivery time starts from the time you place your order to the Time  and  day one of when you are notified to pick your goods 

Same Day shipping/Delivery for all Orders placed before 3:00 Pm (Nairobi)

 

Nairobi – Same Day Order Fulfillment for all Orders placed before 4:00 Pm , Payments must clear for  shipping to be done; Available Payments Options ; 

    • Cash/M-Pesa  on Delivery 
    • Local Pick Up– Order online and pick it up from our outlets 

 

Same Day shipping/Delivery for all Orders placed before 3:00 Pm (Outside Nairobi -Kenyan-wide)

    • All orders made before 3:00 PM East African Time are shipped the same day.
    • Shipping Methods Include; Up-country Buses & Nissans  / Transporters, Courier Companies such as Lakeland, G4S, Wells Fargo etc.. or Preferred Means.

 

Shipping to East African Countries and the rest of the World   

By goods from us and get them shipped to any location in the world via proffered shipping means. for details – Please get in touch via sales@tdk.co.ke | ke.tdksolutions@gmail.com  

15 day free returns policy: Subject to Terms and Conditions.
Requirement for a valid procedure

  • Proof of purchase – the document handed over to you together with the product, on delivery.
  • Original packaging – the manufacturer packaging
  • Any free promotional items – gifts or accessories delivered with the purchased item
  • Valid return reason – please refer to the section below for the  details

What happens once I have returned an item?

  • We will perform a careful quality check.
  • If the claim is valid we will refund you according to your requested refund method.
  • The process may take up to 7 days from when your return request was submitted.
  • If the claim is invalid the item will be sent back to you.
  • We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items, place pay-on-delivery orders or even shop  in the future.
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