Returns and Refunds

Return of goods:

5.1. You may only return products in accordance with TDK’s standard Return Policy in effect on the date of the return. If you fail to follow TDK’s Return Policy, Tdk Solutions Ltd is not responsible whatsoever for any returned product that is lost, damaged, modified or otherwise processed for disposal or resale.

You must contact Tdk Solutions Ltd before attempting to return a product in order to obtain a Return Material Authorization (“RMA”) number to include with the return. Tdk Solutions Ltd shall not be required to accept any return without an authorized RMA number. Tdk Solutions Ltd has approved the return by providing an RMA number.

You must return the product in its original or equivalent packaging. You are responsible for all risks of loss and shipping and handling fees for returned products. Tdk Solutions Ltd may, in its sole discretion, charge additional restocking fees and/or issue credit for partial returns less than invoice or individual component prices due to bundled or promotional pricing.

If you are entitled to return a cabinet, rack, or other oversized product (“Oversized Product”) under TDK’s Return Policy, you must contact Tdk Solutions Ltd to arrange for the Oversized Product to be picked up by a carrier selected by TDK.

Tdk Solutions Ltd shall only accept returns of Oversized Products that such Tdk Solutions Ltd selected carrier certifies as not being damaged. In the event that you return an Oversized Product that is found by Tdk Solutions Ltd to be damaged, you shall pay Tdk Solutions Ltd a restocking fee equal to fifty percent (50%) of the purchase price of such Oversized Product.

Prices and payments:

6.1. The price of the Equipment and Services shall be TDK’s quoted price or where no price has been quoted (or a quoted price is no longer valid), the price listed in TDK’s price list is current at the date of acceptance of the order.

All prices quoted are valid for 30 calendar days only or until earlier acceptance by the Customer, after which time they may be altered by TDK. Online prices are valid only at the time of ordering. Invoicing company and currency are indicated on the sale acknowledgment.

6.2. Unless otherwise agreed in writing, all prices for Equipment are quoted ex works inclusive of packing but exclusive of any applicable Value Added Tax and delivery charges, which the Customer shall additionally be liable to pay to TDK.

6.3. Any retail prices quoted in TDK’s price lists or catalogs or other literature are recommended prices only.

6.4. Tdk Solutions Ltd reserves the right to increase prices in the time between the order point and the delivery date to cover increased costs associated with changes in exchange rates purchase prices, customs duties, freight rates, insurance premiums or other matters beyond the seller’s control. If the price increase exceeds 5%, the buyer is entitled to withdraw the purchase if the seller is notified in writing within 14 days of notification of the increase. If sellers’ costs are increased as a result of the buyer’s instructions or lack of the same, such costs must be fully covered by the buyer.

6.5. Unless otherwise specified payment terms are due net thirty (30) calendar days from the date of TDK’s invoice. In the event that TDK, in its sole discretion, deems your financial condition unsatisfactory, Tdk Solutions Ltd may require full or partial payment in advance. Upon your failure to submit full or partial payment, Tdk Solutions Ltd may cancel or delay any or all orders hereunder and/or adjust prices to match those in effect at the time delayed shipment is made. Amounts past due are subject to a service charge equal to the lesser of 1.5% per month or the maximum rate permitted by law.

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