Warranty returns and exchange

Returns and Warranty


4.1. Tdk Solutions Ltd warrants that products sold by Tdk Solutions Ltd hereunder shall be free from defects in material and workmanship for a period commencing on the date of shipment and continuing until the expiration of Tdk ‘s applicable standard warranty period for such product as set forth in the product description on the Site. The basic warranty is 12 months from the date of shipping. Warranty against any manufacturing faults is valid as long as this fault is not the result of negligence, lack of maintenance or incorrect use. Goods will be repaired or exchanged free of charge for as long as the equipment is under warranty and it is repaired by our technical department or a service provider of our choice. The customer will be responsible for shipping charges.

4.2. Where the Customer requires repair or replacement of Equipment outside the relevant warranty period, Tdk Solutions Ltd shall be entitled to charge in full for such repair or replacement. Where a Customer returns a product for repair and no fault is found, Tdk Solutions Ltd shall be entitled to charge a fee to cover the time taken to test the product.

4.3. In respect of any error or defect in Services provided by Tdk Solutions Ltd under a Contract which is notified to Tdk Solutions Ltd in writing by the Customer within 10 Business Days of the provision of such Services, Tdk Solutions Ltd will make reasonable resources available to investigate and endeavor to rectify the defect and otherwise Tdk Solutions Ltd accepts no liability in respect of any error or defect in any Services or the consequences thereof and gives no warranty in respect thereof.

4.4. TDK’s responsibility is strictly limited to delivering the product and repairing or replacing defective goods during the term of the warranty. Under no circumstances may Tdk Solutions Ltd be held responsible for any other damage such as network down-time, performance not as high as expected, incompatibility with certain operating systems or other software, damage caused to other components in the system, etc. (this list is not exhaustive). The customer declares awareness of the technical characteristics of the products offered and acceptance of the same.

4.5 Custom products and software are returnable for repair or warranty replacement only. For the return policy on non-TDK® brand products, talk to a Customer Service Representative.

4.6. Tdk Solutions Ltd may revise and discontinue products or services at any time without notice to you. Tdk Solutions Ltd reserves the right to substitute the latest design or manufactured equivalent products where interchangeability does not materially affect form, fit or function. Parts used in repairing or servicing products may be new, equivalent to new or reconditioned.

Return of goods:

5.1. You may only return products in accordance with TDK’s standard Return Policy in effect on the date of the return. If you fail to follow TDK’s Return Policy, Tdk Solutions Ltd is not responsible whatsoever for any returned product that is lost, damaged, modified or otherwise processed for disposal or resale. You must contact Tdk Solutions Ltd before attempting to return a product in order to obtain a Return Material Authorization (“RMA”) number to include with the return. Tdk Solutions Ltd shall not be required to accept any return without an authorized RMA number. Tdk Solutions Ltd has approved the return by providing an RMA number. You must return the product in its original or equivalent packaging. You are responsible for all risk of loss and shipping and handling fees for returned products. Tdk Solutions Ltd may, in its sole discretion, charge additional restocking fees and/or issue credit for partial returns less than invoice or individual component prices due to bundled or promotional pricing. If you are entitled to return a cabinet, rack or other oversized product (“Oversized Product”) under TDK’s Return Policy, you must contact Tdk Solutions Ltd to arrange for the Oversized Product to be picked up by a carrier selected by TDK. Tdk Solutions Ltd shall only accept returns of Oversized Products that such Tdk Solutions Ltd selected carrier certifies as not being damaged. In the event that you return an Oversized Product that is found by Tdk Solutions Ltd to be damaged, you shall pay Tdk Solutions Ltd a restocking fee equal to fifty percent (50%) of the purchase price of such Oversized Product.